Privacy Policy

Introduction

Welcome to Crimson Flare Quior Architects ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our architectural services
• Submit an inquiry through our contact forms
• Subscribe to our newsletter or marketing communications
• Engage us for professional architectural services
• Participate in surveys, contests, or promotional activities
• Communicate with us via email, phone, or in person

The personal information we collect may include:

• Name and contact details (email address, phone number, mailing address)
• Company name and professional information
• Project details and property information
• Financial information (for billing and payment purposes)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Date and time stamps

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic, remember your preferences, and improve our services. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the collected information for various legitimate business purposes, including:

• Service Delivery: To provide, maintain, and improve our architectural services, including residential architecture, commercial building design, heritage restoration, urban planning, sustainable design consulting, and interior architecture
• Communication: To respond to your inquiries, send project updates, and maintain client relationships
• Marketing: To send you newsletters, promotional materials, and information about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Business Operations: To manage contracts, process payments, and maintain business records
• Website Improvement: To analyze website usage and optimize user experience
• Security: To protect against fraud, unauthorized access, and other security threats

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Engineering consultants and technical specialists
• Construction contractors and subcontractors
• Legal and accounting professionals
• IT service providers and website hosting companies
• Marketing and communication platforms
• Payment processing services

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to regulatory inquiries or investigations

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure backup and disaster recovery procedures
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of our relationship with you
• Legal and regulatory requirements
• Professional standards and licensing obligations
• Contractual obligations
• Potential legal claims or disputes

Project-related information may be retained for extended periods to comply with architectural professional standards and legal requirements, which may extend up to 10 years or longer after project completion.

Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations
• Objection: You can object to certain uses of your personal information
• Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time
• Portability: You may request a copy of your information in a structured, commonly used format
• Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada

Marketing Communications

With your consent, we may send you marketing communications about our services, projects, and architectural insights. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at info@crimsonflarequior.info
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you service-related communications regarding your projects or inquiries.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, professional associations, and partner organizations. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

International Data Transfers

Our business operations are primarily based in Canada. However, some of our service providers may be located in other countries. When we transfer personal information outside of Canada, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or prominent notice on our website

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Professional Standards and Compliance

As a professional architectural firm, we are bound by the ethical standards and confidentiality requirements of the Ontario Association of Architects (OAA) and other relevant professional bodies. We maintain strict confidentiality regarding client projects and proprietary information in accordance with these professional obligations.

Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Thank you for trusting Crimson Flare Quior Architects with your architectural needs. We are committed to protecting your privacy while delivering exceptional design excellence.